• AgIT Operations Policies
• AgIT Operations Procedures
• AgIT Operations FAQs
• AgIT Operations FYIs

AgIT  Policies

• S1.2.1 AgIT Policy Regarding File Permissions - Provides an understanding of the authorization credentials required to access files on the AgIT system.
• S1.2.8 Accessing the W (Pub) Drive - Information on accessing the W drive: how it should be used, how it may not be used, and tips on how to use it effectively.
• S1.2.9 Policy Regarding Computer Updates - Information about how computers will be updated, which will protect you from possible data loss and lengthy downtimes.
• S1.2.10 AgIT Software Copyrights and Licenses Policy - The position of the University regarding copyright and patent laws, specifically regarding computer software and licensing agreements. 
• S1.2.11 Appropriate Use of the Computer Network 
• S1.2.21 Computer Security Notice - Precautions to take on your computer in the interest of its security.
• S1.2.27 Policy on Installing AgIT-Supported Updates When PC Is Not in Use - The reasons for leaving your computer powered on and connected to the network, what to do if you are a laptop user, and what happens if you do not leave on the computer to allow updates.
• A3.3.1 Password Policy Violation - Steps taken after a password policy violation has been reported.
• A3.2.15 Extension Mail Lists Policy Statement - Who maintains mail lists.
• A3.2.17 New User Account Request for Privileges Policy - To process new user requests.
• C7.2.1 The Role of the Technology Coordinator
• A3.2.4 Policy for Non-Supported Computers - AgIT policy on computers outside of the AgIT network.

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AgIT  Procedures

• A3.3.5 Mailman Setup - Setting up mail lists.
  1. Demo: Setting Up and Administering a Mailing List
  2. Demo: Moderated and Unmoderated Lists
  3. Demo: Adding Mail List Members
  4. Demo: Deleting Mail List Members
  5. Demo: Transferring List Ownership
  6. Demo: Changing the Administrator Password
• C7.3.13 Changing Your Password - Change your career account password.
• C7.3.16 How to Use a USB Flash Drive on a PC 
• C7.3.24 Extended Daylight Saving Time - Options available to users supported by AgIT with detailed instructions.
• C7.3.26 Procedure for Returning Defective Creative Cameras
• C7.3.27 Creating a Boot Disk for Imaging at the Counties - Create a boot disk for re-images.
• C7.3.28 Archiving Email Messages in Outlook - Archive Outlook email.
• C7.3.32 Installing and Using Headphones in Microsoft Communicator - Set up your headphones to use the audio & video wizard in Communicator.
• C7.3.33 Accessing E-mail Outside of the Office -Access your Outlook e-mail account from a remote location.
• C7.3.39 Introducing Microsoft Office Communicator 2005 - Introduction to instant messaging.
• C7.3.40 Accessing Microsoft Office Communicator - How to begin using instant messenger.
  • Demo: With Sound | Without Sound
• C7.3.41 How to Install Your Headset for Use in Microsoft Office Communicator 
• C7.3.42 Using Microsoft Communicator to Make Audio (Voice) or Video Calls - A guide to using the Audio and Video features of MS Communicator.
• C7.3.43 How to Setup the New Dell (PC) - Setting up a Dell PC before installation.
• C7.3.44 How to Order a Wireless Air Card for Extension Personnel
• C7.3.45 Installing the Acrobat Menu Tab - How to install the Acrobat menu tab on the quick access tool bar.
• C7.3.47 AT&T USBConnect Quicksilver Aircard Installation
• C7.3.49 Verizon VZACCESS Aircard Software Setup - Air Card installation.
• C7.3.51 Computer Install Instructions
• C7.3.53 AT&T USBConnect Mercury Wireless Card Usage
• C7.3.55 Printer Setup via Manual IP Setup
• C7.3.56 How to Order a Wireless Air Card for Campus Personnel
• C7.3.57 How to Order a Short Term Rental Air Card for Campus Personnel
• C7.3.58 How to Order a Short Term Rental Air Card for Extension Personnel
• C7.3.59 Printer Install Instructions - Preparing for the install of a new printer.
• C7.3.61 References for Air Cards
• C7.3.62 Creating Home Page Tabs on Internet Explorer
• C7.3.63 Procedure for Returning County Non-Leased Purdue University Equipment .
• C7.3.65 Requesting a Guest Account
• D2.3.15 Automatic Opening of an Intranet Site in Internet Explorer
• S1.3.8 Computer Account Information for County Extension Office and Learning Centers - The necessary procedures to create a new user account, to transfer a user account, and to disable a user account.
• S1.3.10 Accessing the W (Pub) Drive 
• S1.3.11 Repairing a Profile - Provides system administrators with a clear understanding on how to repair a lost profile.
• S1.3.12 Rebuilding a Profile - Provides system administrators and call center staff with a clear understanding on how to rebuild a profile.
• S1.3.13 Using the PC in PFEN 241 - How to use the electronic components in Pfendler 241.
• S1.3.21 How to Burn CDs
• S1.3.22 Installing a Speaker Bar
• S1.3.23 Software Installation Request Form - Information needed by AgIT before installing special software on your machine.
• S1.3.24 Outlook Time Zone - Information to make sure your machine has the correct time zone listed and Changes the Time Zone on your OWA for home.
• S1.3.25 RESNET Dial Up Services - Instructions for setting up a RESNET Dial up service; specific for traveling.
• S1.3.27 Using Adobe Connect on the PC in PFEN 241 - How to use Adobe Connect specifically on the PC in PFEN 241.
• S1.3.29 VPN Instructions - When you are out of the office, you can gain access to your Shared Drive by setting up a VPN (virtual private network) on your computer that uses XP.
• S1.3.30 VPN Instructions for the MAC 10.4x and older - When you are out of the office, you can gain access to your Shared Drive by setting up a VPN (virtual private network) on your computer. Use these instructions if your computer is a Mac 10.4x and older..
• S1.3.35 Disaster Recovery - Flood - Information that will be helpful to recover your equipment in case of a disaster.
• S1.3.43 Removing AGAD LDAP Directory Entries in Outlook 2003 Address Book - Steps to remove entries from the AGAD LDAP Directory.
• S1.3.45 VPN Instructions for Vista - When you are out of the office, you can gain access to your Shared Drive by setting up a VPN (virtual private network) on your computer. Use these instructions if your computer uses Vista.
• S1.3.51 Setting Up and Installing the New Server - Helps set up the 2008 server.
• S1.3.52 Opening a Web Part that Contains a Connection
• S1.3.53 Using the Audio/Visual Equipment in WSLR Room 116 - How to use the electronic equipment in WSLR 116.
• S1.3.54 VPN Instructions for Mac 10.5x - When you are out of the office, you can gain access to your Shared Drive by setting up a VPN (virtual private network) on your computer. Use these instructions if your computer is a Mac 10.rx
• S1.3.56 Administration Rights Request
• S1.3.57 Post Outlook Mail Migration Instructions
• S1.3.58 Connecting to the U, W, and P Drives
• S1.3.59 Setting Up A Virtual Private Network (VPN) For Mac OS X Snow Leopard
• W4.3.9 Set Printing Defaults to Double-Sided Printing

Adobe Connect

• S1.3.34 Using Adobe Connect - Using Adobe Connect to hold virtual meetings
  • Demo Part 1: Log In & Create a New Meeting:                             With Sound | Without Sound
  • Demo Part 2: Sharing Content in the Meeting Room:                    With Sound | Without Sound
  • Demo Part 3: Recording a Session:                                           With Sound | Without Sound
• S1.3.28 Pre-loading Content in Adobe Connect - Information about pre-loading content in Adobe Connet on your PC and accessing it from any PC
  • Demo: With Sound | Without Sound
• S1.5.1 FAQs About Adobe Connect - Information about setting up Adobe Connect on a PC
• S1.3.13 Using the PC in PFEN 241
• S1.3.27 Using Adobe Connect on the PC in PFEN 241

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Frequently Asked Questions (FAQs)

C7.1.1 Adding/Deleting Printer on Your Computer
• Demo: Adding/Deleting Printers on Your Computer
C7.1.3 Finding PC Number
C7.1.4 Scanning a Document Using the HP LaserJet 4345 Printer
C7.1.6 Archived Email Questions - How to archive email messages.
C7.1.11 PowerPoint Printing Problems  
C7.1.12 Duplex Printing - How to use duplex printing (printing on both sides of the page), specifically for the HP Color LaserJet 3800 printer with general instructions for other printers.
C7.1.14 Adding Holidays to the Outlook Calendar
C7.1.15 Accessing Drives: P and W From Remote Locations
C7.1.18 Tips on Changing Career Account Password - Reduce the likelihood of problems after changing your password.
C7.1.20 Internet Explorer 7 Helpful Links
C7.1.21 How to Keep Wanted Emails from Going into the Junk Mail Folder
C7.1.23 Enabling Junk Email Filtering in Outlook
C7.1.26 Palm Treo/ Centro VersaMail Exchange Configuration - Clear up problems you may be having with your PDA phone.
C7.1.27 How to Reduce the Size of Your Mailbox in Microsoft Outlook
C7.1.28 Email Mailman Lists - How to find mailing lists and lists some of the various email groups available.
C7.1.29 Coloring Names in the Microsoft Outlook Inbox - Color-code messages in your inbox
• D2.1.1 Resizing a Picture Using Microsoft Picture Manager - How to edit a picture by resizing, cropping, or adjusting the brightness/contrast.

  • Demo
• S1.1.1 Exchange Spam Filter
• S1.1.3 Checking Resource Availability in the Outlook Calendar
• S1.1.4 Creating and Editing a Personal Distribution List in Outlook
• S1.1.5 Managing the Size of Your Outlook Folders
• S1.1.6 Addressing an Email in Outlook
• S1.1.7 Using the AgIT Help Feature - How to use the AgIT Help icon, located on the desktop of all AgIT-supported computers.
• S1.1.9 Installing AdAware - How to install Ad-Aware, a program designed to search a computer for spyware and adware which both increase the number of pop-up ads, generally slow down the computer, and increase the number of spam emails that may be received.
• S1.1.12 Setting the Screen Refresh Rate - How to determine a computer's current screen refresh rate and how to change it if necessary.
• S1.1.15 Customizing the Appearance of Outlook Desktop Alerts
• S1.1.17 New Features in PowerPoint 2003 - How to make a CD for PowerPoint presentations that will automatically open the presentation in slideshow view.
• S1.1.28 Replacing SurgeArrest Power Strips
• S1.1.32 Reporting a Warranty-Covered Hardware Failure to Compaq
• S1.1.35 Finding Technical Help
• S1.1.36 Automatically Locking the Computer
• S1.1.39 Reminders In Outlook Calendar - How to turn off the Reminders feature in Outlook Calendar.
• S1.1.41 How to Register for IP Events
• S1.1.43 Using Shadow Copy - How to restore the contents of a folder to which you have made changes.
• S1.1.44 Mapping and Setting a Default Printer
• S1.1.45 Delete an Automatic Email Address Listing - How to delete an email address from an automatic correcting list that is no longer valid.
• S1.1.47 Using the Bcc Field in Email for Personal Newsgroups - How to hide personal newsgroups and multiple email addresses in an email.
• S1.1.48 Base Naming Scheme for URLs - Using a specific naming scheme for a URL.
• S1.1.49 How to Open the County Email Inbox  - How to open the County Email Inbox when you read your personal inbox.
• S1.1.52 Opening the County Email Inbox Automatically - How to automatically open the county email inbox when you open Outlook.
• S1.1.53 Call Center Phone Tree - Explains Call Center options on the phone tree.
• S1.1.54 Delegate Access to Outlook Folders - How to assign deligate access to your Outlook folders, which will allow the assigned user certain access privileges.
• S1.1.56 Recalling a Message Using Microsoft Outlook  
• S1.1.58 Sharing an Outlook Distribution List  
• S1.1.63 Reporting a Warranty-Covered Hardware Failure to Gateway
• W4.1.6 Merging Tables in Word 2007

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For Your Information (FYIs)

• A3.4.17 Working From Home Using A Temporary Internet Connection - Setting up a temporary Internet connection from a remote site.
• A3.4.1 Return and Disconnect Blackberry Procedure - A printable form to use when you return your Blackberry and discontinue your Blackberry service.
• A3.4.3 Security Update - Explains threats on the Internet.
• C7.4.30 Technical Coordinator Information
• C7.4.31 References for Mailman
• S1.4.8 Microsoft Office Communicator - An instant messenger service that is safe, easy to use, and encrypted.
• S1.4.9 Introducing Microsoft Office Communicator 2005
• S1.4.12 References for Adobe Connect

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