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S1.2.1 AgIT Policy Regarding File Permissions - This policy provides an understanding of the authorization credentials required to access files on the AgIT system.
S1.2.8 Accessing the W (Pub) Drive - This policy conveys information on accessing the W drive: how it should be used, how it may not be used, and tips on how to use it effectively.
S1.2.9 Policy Regarding Computer Updates - This policy provides users with information about how their computers will be updated, which will protect them from possible data loss and lengthy downtimes.
S1.2.10 AgIT Software Copyrights and Licenses Policy - This policy outlines the position of the University regarding copyright and patent laws, specifically in the area of computer software and licensing agreements.
S1.2.11 Appropriate Use of the Computer Network - This policy outlines the appropriate use of the Purdue University computer network.
S1.2.21 Computer Security Notice - This policy outlines precautions to take on your computer in the interest of its security.
S1.2.27 Policy on Installing AgIT-Supported Updates When PC Is Not in Use - This policy outlines the reasons for leaving your computer powered on and connected to the network, what to do if you are a laptop user, and what happens if you do not leave on the computer to allow updates.
A3.3.1 Password Policy Violation - This policy outlines the steps taken after a password policy violation has been reported.
C7.2.1 The Role of the Technology Coordinator - This policy outlines the responsibilities of the Technology Coordinator position.
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AgIT Procedures
C7.3.39 Introducing Microsoft Office Communicator 2005 - This document is an introduction guide to instant messaging.
C7.3.40 Accessing Microsoft office Communicator - This guide shows you how to begin using instant messinger. Demo: With Sound | Without Sound
C7.3.41 How to Install Your Headset for Use in Microsoft Office Communicator - This document is a guide to installing your headset. Demo: With Sound | Without Sound
C7.3.42 Using Microsoft Communicator to Make Audio (Voice) or Video Calls - A guide to using the Audio and Video features of MS Communicator.
C7.1.15 Accessing Drives: P and W From Remote Locations - These steps show you how to access each of the drives.
C7.3.16 How to Use a USB Flash Drive on a PC - This procedure provides information on how to use a USB flash drive on a PC.
C7.3.24 Extended Daylight Saving Time - This document details the options available to users supported by AgIT and contains detailed instructions. This document also includes information for PDA users.
C7.3.32 Installing and Using Headphones in Microsoft Communicator - Explains how to setup your headphones to use the audio and video wizard in Microsoft Communicator.
C7.3.33 Accessing E-mail Outside of the Office - This procedure explains how to access your Outlook e-mail account from home.
C7.3.43 How to Setup the New Dell (PC) - This procedure goes through the steps required setting up a Dell PC before installation.
S1.3.6 Campus Backup Processing and Restoration - This procedure provides a clear understanding on how backup data is created, the policies on storing that data, and directions to restore that data if necessary.
S1.3.7 County Backup Restoration - This procedure provides information on how to restore backup data.
S1.3.8 Computer Account Information for County Extension Office and Learning Centers - This procedure clearly communicates the necessary procedures to create a new user account, to transfer a user account, and to disable a user account.
S1.3.10 Accessing the W (Pub) Drive This procedure explains the steps to access the public drive W.
S1.3.11 Repairing a Profile - This procedure provides system administrators with a clear understanding on how to repair a lost profile.
S1.3.12 Rebuilding a Profile - This procedure provides system administrators and call center staff with a clear understanding on how to rebuild a profile.
S1.3.13 Using the PC in PFEN 241 - This procedure explains the proper way to use the electronic components in Pfendler 241.
S1.3.21 How to Burn CDs - This procedure describes how to use your machine to create CDs.
S1.3.22 Installing a Speaker Bar - This procedure explains how to assemble your Speaker Bar.
S1.3.23 Software Installation Request Form - This procedure outlines information needed by AgIT before installing special software on your machine.
S1.3.24 Outlook Time Zone - This procedure outlines information you need to make sure your machine has the correct time zone listed and Changes the Time Zone on your OWA for home.
S1.3.25 RESNET Dial Up Services - This procedures provides step-by-step instructions for setting up a RESNET Dial up service; specific for traveling.
C7.3.26 Procedure for Returning Defective Creative Cameras - This procedure explains how to return your defective creative camera and provides a link to the return authorization request form.
S1.3.27 Using Adobe Connect on the PC in PFEN 241 - This procedure explains step by step how to use Adobe Connect specifically on the PC in PFEN 241.
S1.3.28 Pre-loading Content in Adobe Connect - This procedure provides a step-by-step explanation of how to pre-load content for use in Adobe Connect.
S1.3.29 VPN Instructions - When you are out of the office, you can gain access to your Shared Drive by setting up a VPN (virtual private network) on your computer that uses XP.
S1.2.30 VPN Instructions for the MAC - When you are out of the office, you can gain access to your Shared Drive by setting up a VPN (virtual private network) on your computer. Use these instructions if your computer is a Mac.
S1.3.35 Disaster Recovery - Flood -- Information that will be helpful to recover you equipment in case of a disaster.
if you are in
S1.3.45 VPN Instructions for Vista - When you are out of the office, you can gain access to your Shared Drive by setting up a VPN (virtual private network) on your computer. Use these instructions if your computer uses Vista.
S1.3.43 Removing AGAD LDAP Directory Entries in Outlook 2003 Address Book - Describes the steps to remove entries from the AGAD LDAP Directory.
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Frequently Asked Questions (FAQs)
S1.1.1 Exchange Spam Filter -
This FAQ shows users how to successfully implement the
exchange spam filter which will decrease the amount of
spam mail that reaches their mailbox.
S1.1.2 Career Account Outlook Password - This FAQ
outlines how the Career Account/Outlook password can be
successfully changed.
S1.1.3 Checking Resource Availability in the Outlook
Calendar - This
FAQ explains how to use the appointment feature on Outlook
to check if a room is available for a future meeting.
S1.1.4 Creating and Editing a Personal Distribution List
in Outlook - This FAQ provides information on how to
create and edit a personal email distribution list in
Outlook and how to delete individuals from an existing
personal distribution list.
S1.1.5 Managing the Size of Your Outlook Folders -
This FAQ explains how to check the current size of an
individual's Outlook folders and then provides tips on
how to manage the size of those folders.
S1.1.6 Addressing an Email in Outlook
- This FAQ explains the various ways
that a user can address a new email being written using
Outlook.
S1.1.7 Using the AgIT Help Feature - This
FAQ provides information on how to use the AgIT Help
icon, located on the desktop of all AgIT-supported computers.
S1.1.8 How to Set Up an Office 2003 Toolbar - This FAQ explains how to create an Office 2003 Toolbar
which will include icons for all the Microsoft software
installed on a user's computer.
S1.1.9 Installing AdAware - This FAQ details how to
install Ad-Aware, a program designed to search a
computer for spyware and adware which both increase the
number of pop-up ads, generally slow down the computer,
and increase the number of spam emails that may be
received.
S1.1.11 Office 2003 and Clip Art - This FAQ explains
how to access Clip Art on Office Online.
S1.1.12 Setting the Screen Refresh Rate - This
FAQ provides information on how to determine a computer's
current screen refresh rate and how to change it if
necessary.
S1.1.15 Customizing the Appearance of Outlook Desktop
Alerts - This FAQ explains how to customize Outlook
email desktop alerts upon receiving a new message.
S1.1.16 Creating Secure Content with Office 2003 -
This FAQ shows how to create secure content with
Microsoft Office Professional Edition 2003, Microsoft
Office Word 2003, Microsoft Office Excel 2003, and
Microsoft Office PowerPoint 2003, which enables a user to
specify who can receive files and to set restrictions on
copying, forwarding, and printing abilities.
S1.1.17 New Features in PowerPoint 2003 - This FAQ
explains how to make a CD specifically for PowerPoint
presentations that will automatically open the
presentation in slide-show view.
S1.1.28 Replacing SurgeArrest Power Strips
- This FAQ outlines the
process of replacing a SurgeArrest Power Strip.
S1.1.32 Reporting a Warranty-Covered Hardware Failure to
Compaq - This FAQ provides an outline of the
necessary steps to successfully report a
warranty-covered hardware failure to Compaq.
S1.1.35 Finding Technical Help - This FAQ explains
how to find technical help by outlining the various
forms of technical help and providing information on how
to contact technical help.
S1.1.36 Automatically Locking the Computer - This FAQ
provides information on how to set a computer to lock
automatically and how the setting works.
S1.1.39 Reminders In Outlook Calendar
- This FAQ shows how the Reminders feature in Outlook Calendar can be
turned off.
S1.1.40 Computer Security and Passwords - This FAQ
has guidelines and procedures for you to change your career
account password.
S1.1.41 How to
Register for IP Events - This FAQ explains how to use the IP events web page to
register for an IP Video event.
S1.1.42 Getting Started with Web Trends - This FAQ describes how to navigate county website
pages to create reports on county website usage.
S1.1.43 Using Shadow Copy - This FAQ describes how to restore the contents of
a folder to which you have made changes.
S1.1.44 Mapping and Setting a Default Printer - This FAQ describes how to map and set up a default printer.
S1.1.45 Delete an Automatic Email Address Listing - This FAQ describes how to delete an email address from an automatic correcting list that is no longer valid.
S1.1.47 Using the Bcc Field in Email for Personal Newsgroups - This FAQ describes how to hide personal newsgroups and multiple email addresses in an email.
S1.1.48 Base Naming Scheme for URLs - This FAQ answers a question about using a specific naming scheme for a URL.
S1.1.49 How to Open the County Email Inbox - This FAQ shows how to open the County Email Inbox when you read your personal inbox.
S1.1.51 Admin Access for Desktop Workstations - This FAQ answers a question about access to workstations for software installation.
S1.1.52 Opening the County Email Inbox Automatically - This FAQ describes how to automatically open the county email inbox when you open Outlook.
S1.1.53 Call Center Phone Tree - This FAQ explains each of the Call Center options used on the phone tree.
S1.1.54 Delegate Access to Outlook Folders - This FAQ describes how to assign deligate access to your Outlook folders, which will allow the assigned user certain access privileges.
S1.1.56 Recalling a Message Using Microsoft Outlook - This FAQ explains how to recall or replace a message you just sent using Microsoft Outlook.
S1.1.58 Sharing an Outlook Distribution List - This FAQ provides instructions on how to share your distribution list electronically with another Microsoft Outlook user.
S1.1.63 Reporting a Warranty-Covered Hardware Failure to Gateway - This FAQ provides an outline of the necessary steps to successfully report a warranty-covered hardware failure to Gateway.
D2.1.1 Resizing a Picture Using Microsoft Picture Manager - This FAQ explains how to edit a picture by resizing, cropping, or adjusting the brightness/contrast. You can also view the demo available for this procedure.
C7.1.1 Adding/Deleting Printer on Your Computer - This FAQ explains how to add or delete printers on your machine.
DEMO: Adding/Deleting Printer on Your Computer
C7.1.3 Finding PC Number - This FAQ explains two simple ways to find your PC number.
C7.1.4 Scanning a Document Using the HP LaserJet 4345 Printer - This FAQ explains how to use the HP LaserJet 4345 printer as a scanner.
C7.1.6 Archived Email Questions - This FAQ explains several questions about how to archive email messages.
C7.1.7 What is a Secure Password? - This FAQ explains several questions regarding passwords and the protection that a secure password offers.
C7.1.8 Password Violation Pop Up Box - Explains why you would get the password policy violation pop up box when logging into your computer using your career account.
C7.1.40 Changing Your Career Account Password - This FAQ has several ways for you to change your Career Account Password.
C7.1.11 PowerPoint Printing Problems - This FAQ addresses the recent problems involved with printing PowerPoint presentations.
C7.1.12 Duplex Printing - This FAQ explains how to use duplex printing (printing on both sides of the page), specifically for the HP Color LaserJet 3800 printer with general instructions for other printers.
C7.1.14 Adding Holidays to the Outlook Calendar - This FAQ explains how to add holidays to your Outlook calendar.
C7.1.15 Accessing Drives: P and W From Remote Locations - These steps show you how to access each of the drives.
C7.1.18 Tips on Changing Career Account Password -- These tips will help reduce the likelihood of problems after changing your password.
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For Your Information (FYIs)
A3.4.17 Working From Home Using A Temporary Internet Connection - This document was prepared to assist staff on setting up a temporary Internet connection from a remote site if one was ever needed.
A3.4.1 Return and Disconnect Blackberry Procedure - This FYI is a printable form to use when you return your Blackberry and discontinue your Blackberry service.
A3.4.3 Security Update - This FYI explains threats on the Internet.
S1.4.8 Microsoft Office Communicator - This FYI introduces a new instant messenger service that is safe, easy to use, and encrypted.
S1.4.9 Introducing Microsoft Office Communicator 2005 - This FYI explains the instant messaging technology currently being released.
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